Interact and conduct yourself online

Definition

Interacting constructively in digital spaces: adapting to the codes of each space, responding to criticism, de-escalating conflict, moderating, and being aware of the relational footprint left behind. Every public interaction is a creation that says something about its author.

Components

• Conversation codes specific to each space: public comment, group, private message, forum
• Responding to criticism: telling grounded criticism from attack, answering the one, handling the other
• De-escalation: not feeding provocation, leaving a conflict from above
• Moderating a space: explicit rules, fair enforcement, protection of members
• Relational footprint: what the history of our interactions builds or destroys
• Reporting and protection: reacting to harassment, protecting yourself and others

The four levels

1. N1 Discovery Lower secondary · complete beginner

   Is able to adapt their expression to the space of exchange and to identify toxic behaviour.

   Evidence of assessment

   Rewrite three messages unsuited to their context and identify, with justification, the behaviours to report in a discussion thread.

2. N2 Application Upper secondary · advanced beginner

   Is able to respond publicly to criticism in a constructive way.

   Evidence of assessment

   Respond — in a real or simulated situation — to grounded criticism and to hostile criticism, with distinct and justified strategies.

3. N3 Adaptation Tertiary · junior professional

   Is able to moderate a space of exchange and to defuse an emerging conflict.

   Evidence of assessment

   Document the moderation of a space over a given period: rules set, cases handled, decisions taken.

4. N4 Orchestration Experienced professional

   Is able to define the conversation policy of a brand or a community and to handle a sensitive situation.

   Evidence of assessment

   Write a moderation charter and document the full handling of a high-stakes conflict.